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Manage guest purchases
Manage guest purchases
Niels van Vlerken avatar
Written by Niels van Vlerken
Updated over a week ago

By default, your customers can check out as guests. They have the option to create an account without having to order any products. They can also choose to create an account during checkout.

1. Prevent guest account purchases

You can require guests to log in before they can make a purchase.

  1. Log in to your eCom Back Office and click Settings.

  2. Click Advanced under the column General Settings.

  3. Scroll to the bottom of the SHOP section.

  4. Next to Shopping Cart , click the drop-down menu and select Forced from the drop-down menu.

  5. Click on Save.

For more information about other options: Disabled and Registered Customers Only, please refer to the article Advanced Settings.

2. Make sure all accounts contain purchases

You can prevent your customers from creating a new account without making a purchase. New accounts are still created when customers check out as guests and they retain their access by clicking Forgot Password. The default setting is Enabled. To disable this, do the following:

  1. Log in to your eCom Back Office and click Settings.

  2. Click on Advanced under the column General Settings .

  3. Scroll down to the REGISTRATION section and select Disabled from the drop-down menu labeled: Registration.

  4. Click on Save.

For more information about other options: Guests only or After approval, please refer to the Advanced settings article.

3. Exclusive Member Purchases

You can only accept purchases from your existing, registered customers by combining the two options above. With Registration > Disabled and Cart > Forced, only your existing members can make purchases. To accept new members, you need to create accounts for your customers.

This is similar to the Approval B2B feature that Lightspeed is enabled with when using the Professional plan. Click here for more information about this.

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