The checkout is how your customers make a purchase in your eCom store. There are mandatory and optional steps to follow when configuring your checkout.
Mandatory steps
Follow these steps to ensure that your customers can complete a successful checkout.
Select the shipping method shown in the checkout
Select payment providers at checkout
Display VAT in checkout
Test your checkout
Optional Steps
Lightspeed eCom has a functional checkout by default. Follow these instructions to customize your checkout to meet your needs.
Manage the information your customers provide
Uncheck the terms and conditions
Simplify checkout by hiding the register/login option
Customize the title and add content to your thank you page
Change the number of checkout pages required
Turn off the progress bar
Turn off the newsletter
Hide VAT in checkout
Combine VAT rates in the checkout
Mandatory steps
1. Select the shipping methods that appear in the checkout
Shipping methods can be managed in your eCom Back Office under Settings > Shipping Methods. Click here for an introduction.
2. Select the payment providers in the checkout
Payment methods can be managed in your eCom back office under Settings > Payment providers. Click here for more information.
3. Set your VAT
Taxes are configured in your eCom Back Office by clicking Settings > Taxes. For instructions:
United States or Canada
Europe or Australia
4. Test your checkout
Testing your checkout before launching your eCom store will help ensure that orders can be placed without any hassle. Click here for more information.
Optional
1. Manage the information your customers provide
Read this article to make sure Lightspeed's default settings get the information you need from your customers.
2. Uncheck the terms and conditions
Disabling this setting can improve conversion by reducing the number of clicks to complete the checkout. Check the legal and payment provider's requirements regarding checkout before making any changes. If you're not sure, use the default setting: Show checkbox and message.
Log in to your eCom Back Office and click Settings.
Click Advanced under the column General Settings.
Scroll to the bottom of the shop area.
Next to Terms and conditions in checkout , click the drop-down menu and select either Hide checkbox and text or Show only the text.
Click on Save.
3. Simplify checkout by hiding the register/login option
This is more useful if you are using the multi-step checkout. You can remove the step that asks your customers to register or create a guest account. This is a useful way to reduce the number of items in the checkout process, potentially increasing your conversion.
Log in to your eCom Back Office and click Settings.
Click on Advanced under the column General Settings .
Scroll down to the REGISTRATION section and select Guests Only from the drop-down menu labeled: Registration.
Click on Save.
Only Guests will be displayed differently if other checkout types are enabled:
Single Page: Hides the registration portion of the checkout, which shortens the length of the page a little bit.
One step: Hides the Log in or register link above the customer information column on the left. This does not affect the length of the page, but makes the checkout page a bit clearer.
For more information about the checkout types, click here.
4. Create the title and add content to your thank you page
Log in to your eCom Back Office and select Content.
Click on the title of the thank you page to open it.
Edit the Title and add content.
Click on Save.
5. Change the number of checkout pages required
You can increase or decrease the number of checkout pages your customers see. The options for checkout configurations are multi-step, one-page, and one-step. For more information about each step, click here. Enable more than one type to use A&B testing to determine the best checkout configuration. Click here for more information.
In the left menu of the back office, go to Settings.
Click on Checkout under the right column titled Payment settings.
Enable multi-step, one-page or one-step.
Click on Set under:
Multi-step checkout to remove the checkout progress bar.
One Page Checkout to remove the progress bar and hide the login/registration screen.
One-step checkout to remove the progress bar, hide the login/registration screen, and disable the guidance steps.
For more information about each checkout configuration, click here.
6. Turn off the progress bar
Disabling the progress bar will be applied to all progress bars, including those on the shopping cart page and checkout, even if it is enabled under Settings > Checkout > Setup.
Log in to your eCom Back Office and click Settings.
Click Advanced under the column General Settings.
Scroll to the STORE section and enable or disable the Show progress option.
Click on Save.
7. Turn off the newsletter
By default, eCom offers your customers the option to subscribe to your newsletter. If you don't send newsletters, it may be helpful to disable this to reduce distractions on the confirmation page or during checkout.
Log in to your eCom Back Office and click Settings.
Click Advanced under the column General Settings.
Scroll to the STORE section and enable or disable the Newsletter option. Click Save.
8. Hide VAT in checkout
Log in to your eCom Back Office and click Settings.
Click on Taxes in the column Payment settings.
Enable or disable the option Show VAT at checkout.
Click on Save.
9. Combine or separate tax rates at checkout
For eCom stores in North America, there may be multiple taxes by city, state, and country. For these stores, each tax is displayed on a new line. This feature is not available for eCom stores in continental Europe or Australia. This function is also applied in your shopping cart. Click here for more information.
To combine VAT in your shopping cart:
Log in to your eCom Back Office and click Settings.
Click on Taxes in the column Payment settings.
Enable the option Combine tax rates at checkout.
Click on Save.