We have incorporated the standard EU tax requirements into our system.
There are two scenarios where the VAT is automatically shifted to 0%:
When a company within or outside the EU with a valid VAT number orders in your webshop, where the order is delivered outside the country of residence of the webshop.
When consumers place an order outside the EU (this also includes Norway and Switzerland)
Please note that this only applies to countries to which the product is sent, so the 'shipping' country must be outside the EU or within the EU with a valid VAT number.