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Disable the automatic emails
Disable the automatic emails
Niels van Vlerken avatar
Written by Niels van Vlerken
Updated over a week ago

Lightspeed eCom provides a number of automatic email notifications. These emails are sent to your customers when a specific event or action occurs in their account or with their online order, such as an order confirmation or cancellation, a shipping notification, a new account confirmation, and so on.

You have the option to disable certain notifications if you don't think you need them for your online store. Please make sure you have read gelezenEffects of Disabling Emails before proceeding. To reactivate the automatic email after deleting, copy the original templates from here and paste them back into the email.

Disable automatic emails by disabling order-related emails with switches and by deleting the contents of the email templates.

Using switches to turn off order-related emails

These steps can turn off the order invoice, order confirmation, order canceled, and order paid emails.

  1. Click Settings, in the sidebar of the eCom Back Office.

  2. Click on Workflow, in the Store Settings column.

  3. Scroll down to the ORDER NOTIFICATIONS section and turn off the necessary switches.

  4. Click on Save.

Delete the content of email templates

These steps can disable any automatic email.

  1. In the left menu of the Back Office, click on Settings.

  2. Click on Notification Emails in the column titled Website Settings.

  3. Click the title of the email you want to disable to edit it.

  4. Delete the text in the Title field and the Content field.

  5. Click on Save.

Effects of Disabling Emails

When deciding which emails to turn off, it's important to remember that online shoppers expect to receive emails, especially order confirmations and shipping notifications. Therefore, we advise you NOT to disable these messages.

  • Customer approved if you have a B2B shop. Otherwise, the customer will not receive an email that their request has been approved. Perhaps he thinks it has been rejected.

  • Newsletter double opt-in if you want customers to sign up for the newsletter. They must confirm their registration using the confirm url that is in this e-mail. (key)

  • Notify customer if you want to send the customer a message via the Notify customer button, which can be found, among other things, on the dashboard of an order.

  • Quotation if you create quotations via the back office for your customers. They will not receive an email with the quote.

  • Order canceled + credit note if you want customers to receive a credit invoice.

  • Order confirmation so that customers know that the order has been placed successfully.

  • Order shipped so the customer knows the package is on its way.

  • Order track and trace if you use track & trace codes. Otherwise this email will never be sent.

  • Account password so that the customer receives an email if he has forgotten his login details.

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