Edit the email notifications to customers by following the instructions below. Visit Notification Email Summaryfor more information.
Click on Settings in the left menu of the back office.
Under the column Website settings click on Email notifications.
Select an automatic email by clicking its title.
Change the subject of the e-mail by changing the Title .
Change the text of the e-mail by changing the Content .
Click a button on the left side of the text editor to insert a key. Where you enter a code, information is automatically inserted.
Click on Save.
To help you edit notification emails, this table describes the purpose and trigger of each notification email. It also contains the Keys to be included. If you would like to return the item to its original condition, please visit the website: Notification Email Templates.
Keys are sample texts you can use to send custom information to your customers. For example, if you want to address customers by their first name in every email, you can add [[first name]] to the beginning of the email template as the opening. In this way, when sending the email, the system will replace [[first name]] with the customer's first name, based on the information in the eCom Back Office > Customers. Click herto see a table with all available keys.
Sends a link to the customer's email address to reset the password.
Sent automatically when a customer selects forgot password on your eCom website. You can send a customer the same email by opening the eCom Back Office and selecting Customers >a customer's name, scrolling to the bottom of the page and selecting send password.
The [[email]] and [[reset_link]] keys are used to send the username and password reset link.
The customer confirms that they have created an account, provides the customer with his/her username and thanks the customer for registering.
Sent automatically when a customer creates an account on your eCom website. Will only be sent if Registration is enabled. To enable this in your eCom Back Office, select Settings > Advanced and scroll to REGISTRATION. Select from the drop-down menu under Registration Enabled.
Use [[email]] to display username
Contact message confirmation
Notifies the customer of the receipt by Lightspeed eCom of his/her contact request.
Sent automatically when a customer contacts the eCom store through the website by going to the web address your-web-address.com/service , filling out the contact form and selecting send.
Adds content to the footer of your invoices. This is not an email template.
No email template.
Ready to be picked up
Notifies customers that they can come to your location to pick up their order.
The notification will be sent when you select Mark as ready for pickup in an order.
Sent upon approval of your customer's registration with your online store.
Sent after you approve a customer's registration with your online store by turning the switch to 'on' in your eCom back office, Customers > customer name > Edit > under pending approval.
Notifies the customer of a message sent by an eCom Back Office user.
Sent when a user of eCom Back Office Orders > selects the relevant Order ID > Selects Notify customer, enters a message and clicks Send Email.
Requires the key [[message]] is replaced with the text of your message.
Newsletter double opt-in
Confirms to the customer that they want to receive future newsletter subscriptions.
Sent automatically when customers initially sign up to receive a newsletter.
Requires the [[confirm_url]] key to confirm the login.
Let the customer know that he/she has a new quote. The e-mail contains the quotation in PDF as an attachment.
Sent when a user selects Actions > Send Quotation> Send .
Notify the customer that your eCom store has received payment for the order.
Sent when the order is marked as paid, manually or automatically. To manually mark an order as paid, in the eCom Back Office select Orders > an Order ID, under Payment select Mark as paid.
To prevent this email from being sent, in your eCom back office, select Settings > Workflow and scroll to ORDER NOTIFICATIONS. Turn off the switch next to Order Paid.
Order payment reminder
Notify the customer that they have outstanding unpaid orders.
Sent when a payment reminder is configured to remind a customer that there are orders pending payment. Go to informatieSend payment reminder to customer for more information.
The keys[[orderid]] are required to inform the customer about which order has not yet been paid.
Order credit note
Notify the customer that a refund has been issued. The e-mail contains the credit invoice in PDF as an attachment.
Will be sent to customers after a credit note (refund) has been created and the Notify customer switch is turned on. For more information, go to Create a credit invoice.
Notify a customer that a new invoice has been created for his/her order.
Sent when you manually create an invoice in the back office, with the Notify customer switch turned on.
Also sent when you resend it to the customer.
To prevent this email from being sent in your eCom back office, select Settings > Workflow and scroll to ORDER NOTIFICATIONS. Turn off the switch next to order invoice.
Order canceled & credit note
Notify the customer that his/her order has been cancelled. The e-mail contains the credit invoice in PDF as an attachment.
Sent when you cancel an order in eCom and the Notify customer checkbox is selected.
To prevent this email from being sent, in your eCom Back Office, select Settings > Workflow and scroll to ORDER NOTIFICATIONS. Turn off the switch next to Order Cancelled.
Order track & trace code
Gives the track and trace code to the customer with which they can track the package.
Will be sent when you add the track and trace code to the shipment with the Notify customer switch on 'on'. To add a track and trace code, in your eCom back office, select Orders > Shipping. Find a shipment and select the Shipping ID > Add the track and trace code and click save.
[[orderid]] - [[ttcode]]
Notify the customer when his/her order is marked as completed.
Sent when a shipment is completed. To complete a shipment in the eCom Back Office, select Orders >an Order ID that is ready to ship> in the Shipment section, select Mark as Shipped.
Order confirmation & invoices
Notify the customer that they have completed checkout at the eCom store and submitted an order.
By default, this is the first email that Lightspeed eCom sends to the customer.
This email will have the invoice attached if the setting in your eCom Back Office > Settings > Administration > INVOICES > Create is set to Instant or Paid.
Sent when a customer completes the checkout process on the eCom website and clicks Buy .
To prevent this email from being sent, in your eCom Back Office, select Settings > Workflow and scroll to ORDER NOTIFICATIONS. Turn off the switch next to Order Confirmation.
Notify a customer that the return status has changed.
Sent when the status of a return has changed and when the Notify customer switch is turned on.
Notify the customer when you reply to a ticket and inform the customer to go to their account to read the message.
Sent automatically when you reply to a ticket in the eCom Back Office, Customers > Tickets.
Your customers can submit tickets by logging into their account on your eCom website and selecting My Tickets , customers can ask you a question by submitting a ticket.
Confirmation URL used by customer to confirm newsletter subscription aanmelding
Newsletter double opt-in (mandatory)
An overview of the placed order excluding order ID.
Username and email address of the customer
Customer's first name
First and last name of the customer including prefix.
Sir or madam, depending on the gender chosen at checkout. NOTE: Check the settings for this option at Settings > Advanced.
Total of the invoice
ID number invoice
Customer's last name
The message you entered in your order dashboard - This key will be replaced by the text you write when you use the Notify customer button to send a message to your customers. This button reappears in various locations such as the bottom right of the order dashboard. You can only use this key in the Notify customer email.
Inform customer (mandatory)
Customer inserts (e.g. van der)
The amount of the order, including shipping costs
Price of products for which a return has been configured. For example, if it concerns two products of $10 each, this key is replaced by “$20”.
Number of products that have a return configured for. If a return is configured for two products, this key will be replaced by “2”.
Reason for return. It can be a new one or a predefined default reason.
The return status which can consist of several statuses, such as "processing".
Return status (mandatory)
The track and trace code entered in the shipment is inserted. Go to View and edit shipments for more information on how to enter a track and trace code in shipments
Order track and trace code (mandatory)
Customer zip code