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Overview of the e-mail notifications
Overview of the e-mail notifications
Niels van Vlerken avatar
Written by Niels van Vlerken
Updated over a week ago

Email notifications are sent as a result of various interactions with your online store. For example, if your customer clicks a forgot password button on your website, they will receive an email based on the contents of the Account Password notification.

You can customize the text and tone of the emails to match your store's brand. While most notification emails are important, you can decide which notification emails are sent to your customers. To learn:

  • Edit notification emails, click here.

  • Disable notification emails, click here.

Receive emails from your eCom store

When a customer receives an email from your store, it appears to be sent from the Service address entered in Settings >> Company. For more information about confirming or changing your eCom store email addresses, click here.

Notification Email Templates

Normally, Lightspeed eCom already has a default template for every notification email. The original notification email templates for English, Dutch, French or German can be found here.

Order notifications after purchase

By default, there are four notification emails that a customer receives in the usual flow. An order confirmation, payment, shipping and then tracking will be sent. Please refer to Send invoices only after successful payment to send only the billing, shipping and tracking emails.

Many payment providers will attempt to charge customers immediately after clicking "buy now". In these cases, it is normal for customers to receive the Order Confirmation and Invoices e-mail and the Order Paid e-mail at almost the same time. All four order-related email templates serve important purposes and are sent in the following order:

  1. Order Confirmation and Invoices - By default, this message is the first email your customer receives. The Default Email Template specifies that it is not a confirmation of payment, but a confirmation that the order has been received and is pending payment. This email serves these purposes:

    • He provides your customer with an invoice with the products he/she wishes to purchase and the amount requested for the order. The invoice is automatically attached, unless you have prevented automatic invoices for new orders.

    • At the same time as sending this e-mail to the customer, the e-mail is also forwarded to the staff, as a notification that a new order has been placed. Read Configuring new order notifications to receive new order notifications.

  2. Order Paid - Your customer will receive this email as soon as the order has been marked as paid. This notification is useful for customers to know whether they have paid for the order.

  3. Order Shipped - Tells the customer that the order is complete and on its way to the shipping address provided.

  4. Order Tracking Number - Notifies the customer of the tracking number. Shipped only if a shipment tracking number is added in Orders > Shipping > Shipping Number > Tracking Number.

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