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How the customer can contact you
How the customer can contact you
Niels van Vlerken avatar
Written by Niels van Vlerken
Updated over a week ago

It is of course important to be able to speak to your customers. You can enable features that allow your customers to contact you through the website by creating a ticket or by sending you an email.

Tickets and email

Your customers can create a ticket or email you via a contact form if they have a question or need support.

  • Registered customers need to log into their account of your online store and click on My Tickets to create a new ticket. There they can see an overview of their previously sent tickets.

  • You can view the loyalty cards in the left menu of the back office by clicking on Customers > Tickets. Click on a ticket to read and respond to its content.

  • Alternatively, any visitor can email your store using the contact form. They can do this by clicking on Customer Service in the bottom bar of your website. Here customers can fill out a contact form to send you an email.

  • The web address of the customer support page in your eCom store can also be found by appending /service to the end of your domain. For example,

Activate tickets and the contact form

  1. In the menu on the left side of the back office, go to Settings and choose the Advanced section under General settings.

  2. In the Account & Service section you can activate Tickets and Contact Form.


Choose the receiving email address

  1. In the menu on the left side of the back office, click on Settings and from General settings choose Company.

  2. Scroll to EMAIL ADDRESSES. In the field mailadres Generic address enter the email address where you want to receive customer emails.

For more information about these email addresses, click here.


Ensure visibility of the customer support page

  1. In the menu on the left side of the back office, click on Content Customer Support.

  2. Turn on the switch next to Visibility.

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