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Create FAQs
Niels van Vlerken avatar
Written by Niels van Vlerken
Updated over a week ago

Answer recurring questions from your customers by adding Frequently Asked Questions (FAQs).

Your customers can view the FAQs by clicking on Customer Support under Customer Service in the footer of your eCom store.

To edit the FAQs:

  1. In the menu on the left side of your eCom Back Office, click Content > FAQs.

  2. At the top of the screen, click on Add topic.

  3. click on Add FAQ topic.

  4. Enter a title for the subject, such as Returns and Exchanges and select the language.

  5. click Save.

  6. click Add question and add a question, such as What is the return policy? and the answer. Repeat this step until you have added all the necessary FAQs.

Change the order of your FAQs and FAQ topics by dragging and pasting the three-line icon.

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