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PayPal Seller Protection
PayPal Seller Protection
Niels van Vlerken avatar
Written by Niels van Vlerken
Updated over a week ago

PayPal Seller Protection is designed to refund the full amount of the payment, if you receive an unauthorized payment, in a dispute about undelivered items, chargeback or chargeback. The PayPal Seller Protection Policy is available to PayPal account holders from specific countries if your account and order fulfillment workflow meet the eligibility criteria.

Please read the terms and conditions of use and eligibility criteria as well as the full user agreement for your country to ensure your eligibility:

  1. Go to PayPal's Legal Agreements page

  2. Find and select your location from the drop-down menu.

  3. Select User Agreement for PayPal Service

  4. Find and read the section regarding seller protection.

While the eligibility requirements for PayPal's seller protection may vary from country to country, here's a summary to get you started:

  1. PayPal will identify shipping addresses as either confirmed or unconfirmed when you visit the transaction details page in your PayPal account.

    • Confirmed addresses are associated with the holder of the PayPal account and are considered secure.

    • Shipping to an unconfirmed address is risky.

    • Be wary of customers who ask in an email to change the shipping address of the order after payment has been made.

  2. The items purchased must be material and you must have proof of shipment or delivery. Intangible items, such as digital media or services, that cannot be shipped are not eligible.
    โ€‹PayPal's proof of delivery requirements can be found in the Terms of Use.

  3. Respond quickly with supporting documentation that PayPal asks for when you have a dispute.

  4. The permanent address provided in your PayPal account must be in a country that offers PayPal seller protection. Check your PayPal User Agreement to see if you qualify.

  5. Ship all your orders quickly and within the expected timeframes you have specified to your eCom customers.

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