Setting up Cayan
Niels van Vlerken avatar
Written by Niels van Vlerken
Updated over a week ago

Cayan is only available in the United States. For a list of all available payment providers in your region, click here.

Set up Cayan to accept credit cards in your eCom store. Cayan keeps your customers in your eCom store by accepting the card details in your checkout.

For retail accounts connected to an eCom store: Your eCom store requires a separate Cayan account.


Sign up for a new account with Cayan. Once you're signed up, Cayan will send you multiple emails. Write down the four trader details here:

  1. Web API Key

  2. key

  3. Site ID

  4. Name

If you do not have this information to hand, it can be obtained by contacting Cayan Customer Service.


  1. Navigate to your eCom Back Office and click on Settings > Payment Providers > Cayan.

    1. If Cayan is not listed, click Add payment provider.

    2. Find Cayan and click Add.

  2. In the PROVIDER SETTINGS section, click Connect to view the fields for entering your details. If these fields are already visible, go to the next step.

  3. Paste the Web API Key, Key and Site ID and Name into the corresponding fields.

  4. Make sure there are no spaces before or after the entry. For example, an empty space like this: " "before or after your entered data may prevent Cayan from functioning.

  5. In the Payment Methods section, make sure the switch labeled Credit Card is turned on.

  6. Enable the "Activate this payment provider" option.

  7. Leave the drop-down menu labeled Visibility as the default option: Consumers and B2B, unless you also sell to businesses.

  8. Click on Save.

Now Cayan should be available to your customers.

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