DMWS Support

When a customer places an order on your online store and pays for it with a credit card, Lightspeed eCom first requests a payment pre-authorization via Lightspeed Payments for the amount of the order.

Once the payment pre-authorization has been successfully completed, Lightspeed Payments will automatically capture the payment by default. This saves you the time of manually recording each order. It also ensures that you do not lose any money. If you forget to manually capture an order, you will not receive the payment from the customer.

You only want to charge your customers when the product has been shipped. This is useful if your customers want to change their order after making a purchase. They may want to change the order by canceling it. This will cost you nothing if the commitment has not yet taken place.

You want to reduce the potential risk of a chargeback. By increasing the time between capture and authorization, manual capture can provide enough time to detect potential fraud by carefully reviewing the transaction.

- You only want to charge your customers when the product has been shipped. This is useful if your customers want to change their order after making a purchase. They may want to change the order by canceling it. This will cost you nothing if the commitment has not yet taken place.
- You want to reduce the potential risk of a chargeback. By increasing the time between capture and authorization, manual capture can provide enough time to detect potential fraud by carefully reviewing the transaction.

From your Retail account, click eCom to log in to your eCom back office.

Under PAYMENT SETTINGS click Payment providers.

In PROVIDER SETTINGS , uncheck the option named Enable automatic capture.

1. From your Retail account, click eCom to log in to your eCom back office.
2. Click Settings.
3. Under PAYMENT SETTINGS click Payment providers.
4. Click on Lightspeed Payments.
5. In PROVIDER SETTINGS , uncheck the option named Enable automatic capture.
6. Click on Save.

Capture payments within 7 days to receive payment.

You must wait at least 60 seconds after the pre-authorization to capture a payment.

Until payment is committed, Lightspeed eCom will not allow you to ship the order or mark the order as Shipped . Therefore, the Mark as Sent button is disabled.

- Capture payments within 7 days to receive payment.
- You must wait at least 60 seconds after the pre-authorization to capture a payment.
- Until payment is committed, Lightspeed eCom will not allow you to ship the order or mark the order as Shipped . Therefore, the Mark as Sent button is disabled.

Click on Orders in the left menu of the back office.

Open an order marked with the status Waiting for commit by clicking on the order number in the list.

Wait 60 seconds for the pre-authorization to be successful.

Click on the button Capture payment.

Once payment is captured successfully, the Mark as Shipped button will be enabled and you can change the order's shipping status as you wish.

1. Click on Orders in the left menu of the back office.
2. Open an order marked with the status Waiting for commit by clicking on the order number in the list.
3. Wait 60 seconds for the pre-authorization to be successful.
4. Click on the button Capture payment.
5. Once payment is captured successfully, the Mark as Shipped button will be enabled and you can change the order's shipping status as you wish.

Disable automatic capture

Capture a payment

IMPORTANT