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Offering Free Shipping
Offering Free Shipping
Niels van Vlerken avatar
Written by Niels van Vlerken
Updated over a week ago

By offering free delivery to your customers, your business pays for the shipping costs. To set up free shipping, you only need one shipping method without making any changes to your products.

Request the costs of sending your products from the parcel senders so that you are not faced with expensive surprises. To reduce the cost of free shipping:

  • Promote free shipping and use it for a short period of time only.

  • Consider increasing the price of your products to compensate for the shipping costs. This can take more time because you have to adjust the product prices. Consider retail indicators such as profit margin and market price competition before deciding to raise prices.

For example, to offer free shipping, one shipping method will be created with the following settings:

  • Name: Free Shipping

  • Description: PostNL usually delivers within 2-5 working days.

  • Weight class and rate:

    • From 0 - 500 kg, €0.00

    • Country the Netherlands


  1. Open your Lightspeed eCom Back Office and click Settings.

  2. In the second column labeled Shop Settings, click Shipping Methods.

  3. Click Add manual shipping method.

  4. Enter a title for the new shipping method that will be visible to your customers.

  5. Save the shipping method as Standard Shipping and click Continue.

  6. Enter the name of the shipping method in the field labeled Title in the SHIPPING METHOD NAME section. Optionally, you can enter a description. For example: We only ship with Fedex.

  7. Click Add Shipping Rates in the SHIPPING RATES section.

  8. Create a weight class that includes all your products. For example, enter a weight class from 0 - 1,000,000.

  9. Select the unit, gram is recommended.

  10. In the field Rate including VAT type 0 and click on Save.

  11. In the COUNTRIES section, choose the countries for which free shipping should be requested.

  12. In the TAX RATE section you choose an appropriate tax rate, for many Dutch stores this will be 21%.

  13. Click on Save.

Free shipping alternative

Using other manual shipping methods Minimum order price for free shipping.

It is located under Settings > Shipping Methods > Select the title of the manual shipping method > SHIPPING RATES section.

Toont het veld voor gratis verzendingen in het configuratiescherm voor de manuele verzendmethode.

For more information about other shipping methods such as:

  • Fixed shipping rates offer for manual shipping, click here.

  • Offer of variable shipping rates for manual shipping, click here.

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