You can offer in-store pickup at checkout by adding an in-store pickup shipping method and adding the notification email.

  1. Select Settings in your eCom administrator.

  2. Select Shipping methods.

  3. Select the in-store pick-up shipping method in the MANUAL section. If you don't see this setting, please add a new store pick-up shipping method.

  4. Check if:

    • the shipping method name matches your pick-up concept. Make sure it includes curbside pickup or in-store pickup, whichever is most obvious to your customers;

    • the shipping rate applies to different weights, so can cover all possible order sizes;

    • the store pick-up shipping rate is correct. For example: for free pick-up in the store, the price should be €0.00;

    • the selected states, provinces and countries match your physical locations.

  5. Select Save.

  6. Select Back to Settings in the sidebar.

  7. In the column, select Website Settings Email Notifications.

  8. Select the template for Ready for pickup.

  9. Update the following content to reflect your company's brand and style:

    • At Title enter the subject line for the e-mail. For example: Your order is ready to be picked up.

    • In the content you explain how customers can come to your store to pick up their order. If you have a specific procedure, explain it here as well.

    • Use placeholders like [[order ID]] or [[full name]] to make it clear that personalized content should be added to the email.

  10. Select Save. Your eCom store is now ready to receive in-store or curbside orders.

Next steps

  • Read Preparing Orders for Pickup to learn how to handle orders picked up from the store.

  • Make sure the other notification templates are tailored to the brand and style of your eCom store.

Add a new store pick-up shipping method

  1. Select Settings in your eCom administrator.

  2. Select Shipping methods.

  3. Click Add manual shipping method.

  4. Select Pick up at the store > Continue.

  5. Enter a title. For example, type Pick up in store or Pick up at curbside. If multiple languages ​​are enabled, enter the translation or placeholder text.

  6. Select Add shipping rates.

  7. Enter a weight class. To make in-store pickup available for orders of any size, enter 0 for Minimum Weight, 10,000 for Maximum Weight, and Kilograms or Pounds for Unit.

  8. Enter the price for in-store or curbside pick-up. For example: 0.00.

  9. Select Save.

  10. Under COUNTRIES you select any country in which you have physical locations. Depending on your location, you can also select your state or province.

  11. Select Save.

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