All Collections
Plus+ Dashboard
Plus+ Support - Report a bug
Plus+ Support - Report a bug
Niels van Vlerken avatar
Written by Niels van Vlerken
Updated over a week ago

Caterpillar Never Enough in your webshop? We'll take him away! πŸ›

You know it? An error message on your webshop . Ooh, how come . An error message is also called a bug . Nobody likes these little critters in your webshop , let our "bug catchers" catch them and release them in nature! πŸƒ

Reporting a bug has never been so easy , no more hassle with typing an email and hoping that it arrives at the right person in the mailbox . Emailing is a thing of the past with Plus+!
You can report a bug simply by filling in this form , we would explain the steps, so that the bug can be reported even more easily and clearly .

πŸ› Choose product type: Choose here what your bug is about, this can be an App, Plus+ addon or a Theme .
πŸ› Choose product: Choose here which app, addon or theme is the bug, for example Theme Switch.
πŸ› URL: Enter here the URL of the page where the bug occurs , so that our bug catchers do not have to search in the forest, but can search directly in this place.
πŸ› Title: Enter here in one sentence what your bug means, for example: "Description on product page disappeared"
πŸ› Problem description: Enter hereas detailed as possible in what the problem with the app, addon or theme is. Write the story from the "user" in the form of: "If I want to read the product description, this is not possible because it is gone, this happened after I made an x ​​change to the Theme".
πŸ› Reproduce: Describe (if possible) how the problem arose , write this down step by step. For example: 1. I added css line x to the custom css to increase the width of the description. 2. I have saved the css and refreshed the page. 3. The description has disappeared from the product page. πŸ› Expected Result: Describe here

​what you actually expected what this tweak/app/addon/theme would do with this change/setting. In this case it would be "My css edit should increase the product description".
πŸ› Actual result: What is the result that actually happened? In this case it would be "The product description has disappeared".
πŸ› Files: Do you have a screenshot, video or a file where it is clear to see what happened? Then send it along!
πŸ› Personal information: Enter your name here, so we know who to contact and how to address you.So personal!

You can always find every bug report and its status in your Tickets!

Did this answer your question?